Questions & Answers

• DELIVERY
• How long does it take to process my order?

  Once your order is confirmed, it typically takes 1 to 3 business days for us to prepare it for shipping.

• What are the shipping costs?

  Shipping costs depend on your location and the weight of your order. You can estimate shipping fees at the cart page before finalizing your purchase.

• Do you offer international shipping?

  Yes, we ship worldwide. Please note that fees and delivery times may vary depending on your location.

• How can I track my order?

  As soon as your order is shipped, we will send you an email containing a tracking link. You can follow your package's status in real-time.

• How long does shipping take?

  For domestic orders, delivery usually takes between 6 to 14 business days. For international orders, it can vary between 7 to 21 business days.

• What happens if I'm not home during delivery?

  The delivery person will leave a notice with instructions on how to reschedule the delivery or pick up your package from a nearby collection point.

• Can I change my delivery address after placing my order?

  If your order has not been shipped yet, please contact us immediately to change the address. If it's already been dispatched, it's unfortunately too late to make changes.

• What do I do if my package arrives damaged?

  If you notice your package is damaged upon arrival, please take photos and contact us as soon as possible so we can address the issue.

• Do you offer express shipping options?

  Yes, we provide an express shipping option for an additional fee. You can select this option when checking out.

• I haven't received my package, what should I do?

  If the estimated delivery time has passed and you haven't received your order, please get in touch with us. We will investigate the situation and provide an update promptly.

• EXCHANGES & RETURNS
• Are return shipping costs covered?

  Return shipping costs are the responsibility of the customer.

• What is your return policy?

  You can return any item within 14 days of receipt for a refund or exchange, provided it meets our return criteria.

• How do I initiate a return?

  To initiate a return, please contact our customer support with your order number and reason for return. We'll guide you through the process.

• How long will it take to process my refund?

  Once we receive the returned item, please allow up to 7 business days for the refund to be processed and credited to your original payment method.

• Can I exchange an item for a different size or color?

  Yes, you can exchange items for a different size or color within 14 days of receipt, subject to availability.

• What conditions must returned items meet?

  Returned items must be in their original condition, unworn, and with all tags and packaging intact.

• Can sale items be returned?

  Sale items are generally final sale and not eligible for return or exchange. Please check the specific terms for each sale event.

• How do I know if my return has been received?

  You will receive a notification email once we've received and processed your return.

• What if my returned item is lost in transit?

  We recommend using a traceable shipping method for your return. We are not responsible for items lost in transit.

• Can I cancel an order before it is shipped?

  If your order has not been shipped, contact us immediately to cancel it. Once it's been shipped, it's not possible to cancel.